Legal

Refund Policy

Last updated: October 6, 2026 · Operated by Ardiyanto, Klaten, Central Java, Indonesia

In short: you can request a full refund within 7 days of any payment, no questions asked. Refunds are requested and processed through Paddle, our Merchant of Record.

1.Who Handles Your Payment

Our order process for paid plans is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service for payment-related inquiries and processes refunds under its Checkout Buyer Terms and Refund Policy. This policy forms part of our Terms of Service.

2.7-Day Refund Window

If you are not satisfied with Pixelorid Growth for any reason, you may request a full refund within 7 days of the date of your payment. This applies to your first payment and to each renewal payment, for both the Pro Monthly and Pro Yearly plans.

You do not need to give a reason for your request.

3.How to Request a Refund

  • Request your refund through Paddle at paddle.net. You will need the email address used for your purchase or the receipt email sent to you by Paddle.
  • If you have trouble, email us at support@pixelorid.biz.id with the email address used for your purchase, and we will help you with your request.

4.Free Trial and Cancellation

The 7-day Free Trial costs $0 and requires no payment, so there is nothing to refund during the trial.

You can cancel a paid subscription at any time to stop future renewals. After cancelling, you keep access to Pro features until the end of the period you have already paid for. To avoid being charged for the next period, cancel before your renewal date.

5.Requests After 7 Days

Requests made after the 7-day window are reviewed case by case, for example in cases of duplicate charges, billing errors, or a serious problem with the Service that we could not resolve. Contact us at support@pixelorid.biz.id and we will review your situation in good faith.

6.Refund Processing

Approved refunds are returned to the original payment method. The time it takes for the money to appear depends on Paddle, your payment provider, and your bank, and usually takes several business days.

7.Your Statutory Rights

If you are a consumer, you may have rights under the consumer protection laws where you live, for example a statutory right of withdrawal in the European Economic Area or the United Kingdom. Nothing in this policy limits those mandatory rights.

8.Contact Us